Cheryl speaks about a personal experience with an HVAC business this past week at her home. Company provided an amazing service and the price was right. So when she went to leave a review their business was invisible online with no social media sites claimed or their Google local page claimed. Therefore it left, her as
the customer, writing a testimony letter to the company. Now, very rare will you see a consumer take the time to write a testimony letter. Theses days, with a push of a button a review can easily and conveniently done by consumers. Make it easy for your customers to leave their reviews online. Good reviews and responded bad reviews can have a significant impact on your business.
It’s Valentine’s Day, love your customers by making it easy for them to leave a review.
– Jo Barnes new 2014 Academy.